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GENERAL CONDITIONS:

I would like to book through Menorca OK?
No problem- send us your request by e-mail.

Booking information:
We inform you without compromise about our offers, prices and availabilities. Please fill the form Reservation request with your holiday idea and send it simply to us. We handle your request in 24 hours.

How do I make a booking?
Bookings are only accepted 3 or more days in advance. After confirming that your request is available, we send you a booking confirmation with 2 payment parts (deposit and second payment). The deposit of a 20% has to be paid immediately, the second payment 14 days before arrival. Last minute reservations are payable at time of booking.
SPECIAL OFFERS: In case of special offers, specific payment conditions will be notified.

What's included in your booking
The basic accommodation cost includes the following:
Accommodation, meals and any other services as stated on your accommodation booking voucher.

What's not included in your booking
The basic accommodation cost does not include:
-Additional charges for rooms or meals that are not stated to be included in your booking
-Charges that accommodation establishments or apartments may make for facilities such as cots, parking, minibus services, sun beds, sauna, tennis courts and equipment, etc
COTS – please advise us at the time of booking if you require a cot. This request may only be available at an additional cost unless otherwise expressly stated in the description of the accommodation provider and if any additional cost is applicable this should be paid by you direct to the accommodation provider.

How do I get my voucher?
Once we have received the payments we will send you by email the voucher.

How can I pay?
The simplest way is to charge your credit card. Once you have received our booking confirmation, you can send your credit card details by fax, post or through our secure web server. You can also make a bank transfer.
For all late bookings, credit card is the only acceptable form of payment.

If I have to cancel?
No problem, cancellations are free of charge if cancellation is made 15 days before arrival. If you cancel between 8 and 14 days before arrival a 10 % (min. 30 Eur.) and between 1 and 7 days before arrival a 20 % cancellation fee (minimum 2 night stay) will be charged. The cancellation fees are calculated from the total cost of the booking. We refund the difference over payments received. In case of cancellation at arrival day or non-arrival 100% of booking costs could be charged. All cancellations must be notified to MenorcaOk in writing by e-mail or fax during normal business hours. We regret we cannot make any refund if cancellation is not notified to us.

Changes:
Any changes to bookings a free of charge. In certain cases the bookings cannot be changed and must be cancelled and a new booking made.

Responsability:
MenorcaOk acts as intermediary between hotels, apartments, car hire companies, etc. and their clients. Therefore can not be held responsible for losses, accidents, physical damage and other incidents.

Complaints:
Complaints must be presented during your stay . These will only be accepted if the Spanish Tourist Authorities are in agreement with them.

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MenorcaOk • Menorca holidays • Padronet 2A, 2º • 07703 Mahón • Balearic Islands • Spain • Travel Agency Nº C.I.BAL 274 Email: menorcaok@menorcaok.com • Tel: +34 971356763